Benefits Corner
by Al Horan, Chair, CRA Benefits Committee
Chevron Benefit Plans: Tips and Helpful Information
June 4, 2011
Chevron and the Chevron Retirees Association help by making available to eligible retirees and their dependents certain benefit plans. These plans include Medical, Dental, Vision Care, Life Insurance, Long-Term Care Insurance and Retirement Benefits. We can appreciate that it can be confusing at times as to who to call with a question. The contact information for each of these plans as well as contact information for Medicare and Social Security is shown below.
TYPE OF ISSUE:
· CHEVRON BENEFITS:
o Eligibility, Enrollment, and Changes (Covered Individuals, Address, Named Beneficiary, etc.): Chevron’s Human Resources Service Center
o Plan Coverage and Claims:
§ Medical:
· Prescription Drugs: Medco
· Other: United Healthcare
§ Medical HMO’s: Please refer to your Member Identification Card for provider and contact information.
§ Vision: VSP Vision Care
§ Dental (Applies to Chevron Legacy Retirees): United Concordia
§ Dental HMO’s (Applies to Chevron Legacy Retirees): Please refer to your Member Identification Card for provider and contact information.
§ Group Life Insurance: Chevron’s HR Service Center
§ Long-Term Care Insurance: Chevron’s HR Service Center
§ Pension, Savings and Bonus Plans: Chevron’s HR Service Center
· CRA DENTAL PLAN:
o Eligibility, Enrollment, and Changes (Covered Individuals, Address, etc.): MetLife
o Plan Coverage and Claims: MetLife
· MEDICARE AND SOCIAL SECURITY:
o Eligibility, Enrollment, and Changes (Address, etc.): Medicare, Social Security
o Plan Coverage and Claims: Medicare, Social Security
PERSONAL AND OTHER INFORMATION NEEDED WHEN CALLING PROVIDERS:
· Date of Birth
· Home Address and Telephone Number
· Social Security Number
· Medicare Number
· Plan Member Number
· Member PIN Number (Issued by Chevron’s HR Service Center)
· Claim Number (If Applicable)
· Dates and Types of Services Provided (If Applicable)
· Name and Contact Information for your Medical Care Provider (If Applicable)
· Pertinent Documents, e.g. copy of your Explanation of Benefits Forms, Hospital Bills, Doctor Bills, etc.
CONTACT INFORMATION:
· Chevron’s Human Resources Service Center:
o Phone: In U.S.: 1-888-TALK2HR (1-888-825-5247), Outside U.S.: 610-669-8595
o Fax: 1-888-329-8647
o Hours of Operation: Monday to Friday, 6 AM – 5 PM, Pacific Time
o Mailing Address: Chevron Human Resources Service Center, Box 436, Little Falls, NJ 07424
o Website: hr2.chevron.com
o Available on the Website:
§ Summary of Your Coverage (Click Benefits Connection, then Log IN, then click Health and Welfare)
§ Summary Plan Description of Your Chevron Benefits in Retirement (SPD) (Follow the same instructions for a summary of your coverage, then click Documents & Forms)
· Medco:
o Phone: Customer Service:
§ Medicare: 1-800-935-6215
§ Non-Medicare: 1-800-987-8368
o Hours of Operation: 24 Hours, Any Day of the Week
o Mailing Address: Medco Health Solutions, Inc., PO Box 14718, Lexington, KY40512
o Website: www.medcohealth.com
· Medicare:
o Phone: Customer Service: 1-800-633-4227
o Hours of Operation: 24 Hours, Any Day of the Week
o Mailing Address: Centers for Medicare & Medicaid Services, 7500 Security Boulevard, Baltimore, MD 21244-1850
o Website: www.medicare.gov
· MetLife:
o Phone: Customer Service: 1-866-832-5756
o Hours of Operation: Monday to Friday, 8 AM – 11 PM, Eastern Time
o Mailing Address: MetLife Dental Claims, PO Box 981282, El Paso, TX 79998-1282
o Website: www.cradental.com
· Social Security:
o Phone: Customer Service: 1-800-772-1213
o Hours of Operation: Monday to Friday, 7 AM – 7 PM, Eastern Time
o Mailing Address: Social Security Administration, Office of Public Inquiries, Windsor Park Building, 6401 Security Boulevard, Baltimore, MD 21235
o Website: www.socialsecurity.gov
· United Concordia:
o Phone: Customer Service: 1-877-424-3876
o Hours of Operation: Monday to Friday, 5 AM – 5PM, Pacific Time
o Mailing Address: United Concordia Companies, Inc., Dental Claims Department, PO Box 69421, Harrisburg, PA 17106-9421
o Website: www.ucci.com
· United Healthcare:
o Phone:
§ Customer Service: 1-800-654-0079
§ Nurse Line: 1-800-691-0021
§ Emotional Issues: 1-800-860-8205
o Hours of Operation: Monday to Friday, 8 AM – 8 PM, All Time Zones (Nurse Line and Emotional Issues 24 Hours, Any Day of the Week)
o Mailing Address: United Healthcare, PO Box 30555, Salt Lake City, UT 84130-0555
o Website: www.myuhc.com
· VSP Vision Care:
o Group Number: 30021085
o Phone: Customer Service: 1-800-877-7195
o Hours of Operation: Monday to Friday, 5 AM – 7 PM, Pacific Time
Saturday, 6 AM – 2:30 PM, Pacific Time
o Website: www.vsp.com/go/chevron
Please remember the Chevron Retirees Association adds value to your membership by being there help you with any problems you may have with your benefits. For help please contact Al Horan by email at awhoran@verizon.net or by phone at 972-964-1787.