Benefits Corner
by Ken Smith,, CRA's Benefits Chairperson
Chevron Benefit Plans: Tips and Helpful Information
Type of Issue and Contact:
§ Eligibility, Enrollment, and Changes (Covered Individuals, Address, etc.): Chevron's HR Service Center
§ Plan Coverage and Claims:
§ Medical:
- Medicare Eligible: United Healthcare
- Non-Medicare Eligible: Blue Cross Life & Health or United Healthcare (see your ID card for your vendor)
§ Prescription Drugs: Medco
§ Vision: EyeMed Vision Care
§ Dental (Provided through Chevron Corporation Only): United Concordia
§ Death: Chevron's HR Service Center
§ Please note some individuals may receive coverage through a different provider such as medical and dental. Please refer to your Member Identification Card for your provider information.
Personal Information:
When you contact Chevron's HR Service Center or Plan Administrator (United Healthcare, etc.) you will be asked for your name and may be asked to provide any of the following additional personal information:
§ Date of Birth
§ Home Address and Telephone Number
§ Social Security Number
§ Medicare Number
§ Chevron Plan Member Number
§ Your Pin Number (Issued by Chevron)
§ Claim Number
§ Prescription Number and Name of Medication
Other Helpful Information and Tips:
In addition to your Personal Information you may wish to also consider having the following information and material at hand:
§ Dates and Types of Service Provided
§ Name and Contact Information for your Medical Care Provider
§ Pertinent Documents, e.g., copy of Explanation of Benefits Form, Hospital and Doctor Bills,etc.
§ Your Questions in written form
When telephoning Chevron's HR Service Center or Plan Administrator you should follow the prompts provided by the automated system. However, if you wish to speak to a representative you should ask to speak to an Agent or Representative. Alternatively, if you remain silent you should be transferred to an Agent or Representative.
Contact Information:
Chevron's HR Service Center:
§ Phone: In US: 1-888-TALK2HR (1-888-825-5247)
§ Outside US: 610-669-8595
§ Fax: 1-888-329-8647
§ Hours of Operation:
- Pacific Time: 6am - 5pm
- Central Time: 8am - 7pm
- Eastern Time: 9am - 8pm
- Mountain Time: 7am - 6pm
§ Mailing Address: Chevron Human Resources Service Center, Box 436, Little Falls, NJ 07424
§ Web Site:
- Benefits Connection: www.hr2.chevron.com (Click Benefits Connection)
- Available on Site: Benefit Summaries - one page summaries of coverage (Log In, then Click Health and Welfare followed by Coverage Overview or Enrollment Worksheet)
- Summary Plan Descriptions (SPD's) - (Click Retiree Center, then click For US Retirees)
United Healthcare:
§ Group Number: 247848
§ Phone:
- Customer Service: 1-800-654-0079
- Nurse: 1-800-691-0021
§ Emotional Issues: 1-800-860-8205
§ Web Site: www.myuhc.com
Blue Cross Life & Health:
§ Group Number: 1808FC
§ Phone:
- Customer Service: 1-888-209-7974
- Nurse: 1-888-323-0795
§ Emotional Issues: 1-800-860-8205
§ Web Site: www.bluecrossca.com/clients/chevron
Medco:
§ Group Numbers: Medicare Eligible: CDM3896,
Non-Medicare Eligible: CT1839
§ Phone:
- Customer Service: Medicare Eligible: 1-800-935-6215,
- Non-Medicare Eligible: 1-800-987-8368
§ Prescription Renewals
§ Web Site: www.medcohealth.com
EyeMed Vision Care:
§ Phone, Customer Service: 866-9EYEMED (866-939-3633)
§ Web Site: www.eyemedvisioncare.com
United Concordia:
§ Phone, Customer Service: 1-877-424-3876
§ Web Site: www.ucci.com
Social Security:
§ Phone: 1-800-772-1213 (National)
§ Web Site: www.ssa.gov
Medicare:
§ Phone: 1-800-633-4227
§ Web Site: www.medicare.gov
10/08