Post-65 Retiree Support
With the advent of OneExchange, renamed Via Benefits, for post-65 retiree health care, questions can arise as to who to contact, the HR Service Center (1-888-825-5247) or Via Benefits (1-844-266-1392). This page attempts to direct the most common questions.
Note: Escalation processes exist between HR Service Center, Via Benefits and Chevron Benefits for member issues.